Privacy Policy

At Synck Health ("we," "our," "us"), we are committed to protecting the privacy and confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, and protect your data when you access and use our healthcare services. By using our services, you agree to the collection and use of your data as described in this policy.

1. Information We Collect

We collect personal information in various ways, including when you register for our services, interact with our platform, or communicate with us. The types of information we may collect include:

• Personal Identification Information: This may include your name, address, phone number, email address, and date of birth.
• Health Information: We may collect health-related data such as your medical history, symptoms, diagnoses, treatments, test results, prescriptions, and other information relevant to your healthcare.
• Payment Information: If you use paid services, we may collect payment details such as credit card information or billing address.
• Communication Data: This includes records of your interactions with our customer service team, health providers, or other personnel.
• Device and Usage Data: When you use our services online or through a mobile application, we may collect data about your device, IP address, browser type, operating system, and your interactions with our website or app.

2. How We Use Your Information

We use the information we collect to provide, improve, and personalize our healthcare services. Specifically, we may use your data for the following purposes:

• To Provide Healthcare Services: We use your personal and health information to diagnose, treat, and manage your healthcare needs.
• To Communicate with You: We may use your contact information to send appointment reminders, medical updates, and other relevant communications.
• To Process Payments: We use your payment information to process transactions for services provided.
• To Improve Our Services: We analyze data to improve the quality, functionality, and security of our platform and services.
• For Legal and Compliance Purposes: We may use your information to comply with applicable laws, regulations, and healthcare standards, including the Health Insurance Portability and Accountability Act (HIPAA) in the United States or other local data protection laws.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

• With Healthcare Providers: Your healthcare information may be shared with doctors, specialists, hospitals, or other healthcare providers involved in your care to ensure proper diagnosis, treatment, and coordination of services.
• With Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, IT services, and customer support providers. These service providers are bound by contractual obligations to protect your data.
• For Legal Compliance: We may disclose your information if required by law, regulation, or legal process, such as to comply with subpoenas, court orders, or government investigations.
• Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your information may be transferred as part of the transaction. We will notify you of any change in ownership or control of your personal data.

4. Your Rights and Choices

You have certain rights regarding your personal information, including:

• Access to Information: You have the right to request access to the personal and health information we hold about you.
• Correction of Information: You can request that we update or correct any inaccurate or incomplete information we have about you.
• Deletion of Information: You can request that we delete your personal information, subject to certain legal or contractual obligations.
• Opt-Out of Communications: You can opt out of receiving promotional emails or other marketing communications from us by following the unsubscribe instructions provided in those communications. However, you may still receive important healthcare-related communications.
• Data Portability: In some cases, you may request a copy of your data in a portable format.

5. Data Security

We take reasonable measures to protect your personal and health information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure servers, and regular security assessments. However, no method of transmission or storage is 100% secure, and we cannot guarantee the absolute security of your data.

6. Retention of Information

We retain your personal and health information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Once your information is no longer needed for these purposes, we will securely delete or anonymize it, unless applicable law requires otherwise.

7. Cookies and Tracking Technologies

We may use cookies, web beacons, and other tracking technologies to collect information about your usage of our website or application. These technologies help us improve our services, personalize your experience, and analyze trends. You can manage or disable cookies through your browser settings, but some features of our services may not function properly if you do so.

8. Third-Party Websites

Our website or services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically for any updates. Your continued use of our services after the changes are posted constitutes your acceptance of the revised Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Synck Health
Email: help@synckhealth.in
Phone: +91 8595084588
Address: India, Delhi