Refund Policy

Synck Heatlh strives to provide an easy and hassle-free booking process for its customers. In line with this, Synck Health offers the flexibility to cancel or reschedule appointments and provides a full refund for any services paid for but not delivered, as outlined below.

Synck Health retains the right to modify or cancel appointments at any time without prior notice. While the time provided for consultations or tests is an approximation, the actual timing may differ based on the availability of phlebotomists. Customers also have the option to reschedule or cancel their appointments if necessary.

If Synck Health cancels or fails to confirm an appointment for any reason, customers may request to reschedule or receive a refund for their appointment at a future date, as long as Synck's Health services are still available.

Customers wishing to cancel or reschedule their appointments will be eligible for a full refund or a new appointment at no additional cost, provided the request is made at least 4 hours before the scheduled appointment. If the request is made later, Synck Health reserves the right to deduct ?150 from the refund or charge ?150 for rescheduling, to cover the associated costs for personnel.

Refunds will be processed within 15 (fifteen) business days from the date of the refund request, as long as all conditions are satisfied. Refunds will be made via electronic funds transfer.

Synck Health shall not be responsible for any inconvenience or loss arising from the rescheduling or cancellation of appointments. Furthermore, Synck Health reserves the right to decline services at any time without providing an explanation.